On the 6th of May the SzEEDSM Program Management conducted the Final Dissertation Defense of László Buics where Mr Buics successfully defended his dissertation. (Title of the PhD thesis: Servitization of Public Services: Examination of Hungarian Public Services in a Process Management Approach)
The aim of the dissertation is to show how Hungarian public services can be examined comprehensively by providing a new approach towards public service management. In his dissertation he identifies and measures objective time-related key performance indicators in the public service context in order to provide a theoretical approach and methodological toolkit with which these services can be measured and improved from a managerial point of view.
The Committee was pleased by the quality and understandability of the thesis.