On the 16th of December the SzEEDSM Program Management conducted the Preliminary Dissertation Defense of László Buics. (Title of the PhD thesis: Servitization of Public Services: Examination of Hungarian Public Services in a Process Management Approach)

The aim of the dissertation is to show how Hungarian public services can be examined comprehensively by providing a new approach towards public service management. In his dissertation he identifies and measures objective time-related key performance indicators in the public service context in order to provide a theoretical approach and methodological toolkit with which these services can be measured and improved from a managerial point of view.

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